ADSL and ADSL2 Pricing & Information Schedule
IT’S EASY TO GET STUCK WITH THE WRONG ISP WHEN YOU FIRST SIGN UP FOR BROADBAND. The solution is to “Churn”, an escape route that lets you change providers without loss of service. Powercom Pacific makes the move as easy as possible.
Switch to Powercom Pacific today for your Internet needs FOR FREE and you’ll receive first class service and great rates. Powercom Pacific Internet is easy, fast and most importantly your specialist Internet Service Provider with real support staff and real service.
Select from any of our Better Choice ADSL plans allowing you to have a superfast connection with whatever download plan you choose.
Better Choice ADSL Plans - ADSL Line Speed ADSL 2+ or 8Mbps
Better Choice 50
- 50 GB Anytime Downloads
- 8Mbps or 20Mbps Plan Speed
- $69.95 Monthly Cost ($1.40 per GB)
Minimum cost over 12 month contract is $839.40
Better Choice 100
- 100 GB Anytime Downloads
- 8Mbps or 20Mbps Plan Speed
- $79.95 Monthly Cost ($0.80 per GB)
Minimum cost over 12 month contract is $959.40
Better Choice 250
- 250 GB Anytime Downloads
- 8Mbps or 20Mbps Plan Speed
- $89.95 Monthly Cost ($0.36 per GB)
Minimum cost over 12 month contract is $1079.40
Better Choice 500
- 500 GB Anytime Downloads
- 8Mbps or 20Mbps Plan Speed
- $99.95 Monthly Cost ($0.20 per er GB)
Minimum cost over 12 month contract is $1199.40
All services are provisioned with Dynamic IP address only. Business grade ADSL services with a static IP address are available for $10 extra p/mo. We can also provide an unlimited ADSL service or customised monthly usage package. Please call us on 1300 731 503 for a quote.
Choose the ADSL modem that suits your needs – bring your own or buy one from us at a competitive rate – see our price list below for details.
5 mailboxes included.
The line speed of 20Mbps is 20000Kbps down and 1000Kbps up.
Check out further information regarding attainable line speeds. The ADSL Bundled Price is when that plan is bundled with one of our Voice services. If available to your exchange the ADSL2+ line speed will always be selected otherwise the 8Mbps line speed will be used.
Transfers and new connections are provided free of charge, however an Early Termination Fee (ETF) of $110 will be applied to services disconnected within the first twelve months to cover the connection costs.
If you exceed your monthly quota, we simply slow down (shape) your download speeds for the remainder of your billing month.
All ADSL plans are provided as Internet Grade “Best Efforts” services and are shown in downstream/upstream format and speeds are theoretical network maximum speeds.
Actual speeds may be less due to a number of factors including network configuration, line quality & length, exchange type, customer premises interference, traffic and equipment.
AUP may be enforced if it is shown that an individual service is impacting on quality of Network, Abuse, or in breach of material terms.
ADSL services are non-refundable.
You must be 18 years old or over to connect to a Powercom Pacific internet service
Both uploads and downloads count towards your monthly data allowance. Every month, your usage resets on the 28th at midnight AEST/AEDT.
For all plans speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, exchange type, customer premises interference, traffic and equipment. For example about 70% of customers on the 8000kbps service can access speeds around 6000kbps or more.
Plans & Pricing
Current plans, rates and pricing are published on the Powercom Pacific web site and unused calls, hours or data, will not carry over to the next month.
Plans, rates and pricing may change from time to time. We will provide you with a least 30 days notice, to the e-mail address you have nominated, of any changes that in our opinion may adversely affect your service.
Promotional plans may be subject to special conditions as per the Powercom Pacific Website
We may or may not notify you of new plans and pricing in future that do not directly affect your active service/s. You must send an email to email@example.com to request plan changes.
All prices quoted include GST and are subject to change without notice
Customers have access to an Customer Portal to keep track of monthly usage and other account information.
ADSL account application notes
When you apply for ADSL, you should be aware of certain obligations and conditions once the order form is received by Powercom Pacific.
Firstly, please be aware that when you sign the application form you are signing to say that you acknowledge and accept the Powercom Pacific Terms and Conditions. Please call us if you would like any help interpreting this document.
Early Termination fee
The Better Choice ADSL service is normally provisioned within 5 working days and activated by Powercom Pacific no later than 7 days thereafter at which time Powercom Pacific will commence billing the customer. Customers wishing to terminate their ADSL service with Powercom Pacific within 12 months of activation are liable to pay an early termination fee of $110.00.
Automatic ADSL Service Cancellations
Please be aware that your Powercom Pacific ADSL service will be automatically cancelled by Telstra and a new ADSL service will need to be ordered by you (including a new Activation fee) WHEN:
- Your Telephone account is cancelled.
- You shift location (even if taking the same number with you)
- You order an ADSL incompatible product on the line ADSL is delivered on.
We strongly advise that you contact us to discuss any pending changes to your phone service prior to making those changes.
Traffic Management Policy – Summary
We reserve the right to implement traffic management policies to ensure minority of heavy users do not affect the service for the majority of users on the network. It is known that 5% of users account for around 70% of data downloaded at peak times. This obviously impacts the majority of users and as such we reserve the rights to traffic manage specific customers download speeds during peak periods to improve the service for other users.
The network is monitored daily on how much data users download during the peak times of the day. From this analysis we can identify the small number of users who are trying to download excessive amounts of data over a small period of time and the even smaller number of users who are downloading vast amounts of data constantly during peak times. Both types of behaviour can be at the detriment of service to the vast majority of users on the network. We reserve the right to traffic manage these users during peak times depending upon the behaviour of the customers in question.
To ensure that all users receive the appropriate level of service at peak times we will limit customers who have downloaded an excessive amount of data during a one hour period of the peak time frame. These customers may be limited on a one off basis to 512Kbit/s for the remainder of the peak period for that day or month depending on their plan. The peak period is specified by plan type and may vary from time to time.
Powercom Pacific recommends monthly credit card payments as any requested changes to services (such as changing Plan) can only be actioned at the start of the next billing period, as per our Terms and Conditions. Also, if selecting quarterly invoicing, the first quarterly service charge plus activation fee and any hardware charges must be paid in full before Powercom Pacific can activate the service – please talk to us if you require further information.
For monthly accounts, the setup fee, hardware and first monthly fee will be charged to your Credit Card upon service activation. Powercom Pacific accepts cash, EFT, Australia Post payment, BPay, Direct Debit, and major credit cards to pay an invoice. Powercom Pacific services are non-refundable.
Tax invoices, Powercom Pacific News & Updates are sent to your Powercom Pacific email address.
Please refer to the configuration email (supplied when your service is activated) for details of your Powercom Pacific email address.
|Transfer (Churn) an existing ADSL Service to Powercom Pacific||
|Setup fee charged when taking advantage of the Telstra fast transfer process.|
|ADSL Line Speed Change||
|Charged if the customer wishes to vary the ADSL line speed to a lower or higher speed.(Any changes requested take effect at start of next billing period)ADSL Line Speed Changes can be made via email to firstname.lastname@example.org|
|ADSL Plan Change||
|That is changing plans to a higher or lower plan on the same line speed. One plan change per service is allowed per Month.(Any changes requested take effect at start of next billing period)ADSL Plan Changes can be made via email to email@example.com|
|Relocate an Existing Powercom Pacific DSL Service||
|When you change location (even if you retain the same phone number) you will need to fill out our Change form.|
|Static IP Address (per IP Address)||
|Charged per month.||Netcomm NF10WV Modem Router Ethernet – Wireless (NBN/ADSL support)||
|Fully featured VDSL/ADSL2+ broadband Modem for super fast Internet access * 4 Ethernet LAN ports * 300Mbps wireless * Built-in firewall * VPN pass-through * UPnP and QOS Additional product information (NETCOMM Website)|
|Optional Customer Premises Equipment – Netcomm EM1550 Line Filter/Splitter||